Cologne, Germany, November 19, 2015
CSA Summit 2016

We are delighted to invite you to our CSA Summit taking place from April 20th – 22nd 2016 in the heart of Cologne, Germany.

Motto 2016: No performance without trust

  • How does the email recipient define trust and rate its importance? The eco complaint desk close up
  • Which technical standards contribute to building up trust? A detailed view on DMARC, DKIM and more technological trends from industry experts
  • How to protect your business against abuse? A review of best practices for ESP customer onboarding and protection against phishing

This event is for:

CEOs, CTOs, Deliverability Managers, Security & Abuse Managers, Marketing Managers, System Engineers, Account Managers of the following company profiles:

Email Service Providers, Internet Service Providers, Security Software Providers and any Companies driving email Marketing campaigns.

Location: German Sports & Olympia Museum Cologne, Germany

Ready to get a first taste of it? Click here to look at the 2015 edition.

Regular Participation fee: 500,00 € (3 Day Pass), free entrance for CSA senders and Partners. Voucher codes for free entrance limited, apply with an email to:

For more information about the event and support for your attendance please feel free to contact us.

Looking forward to meeting you in 2016!

November 19, 2015
New CSA ISP: maxcluster

maxcluster is, from October 2015, official ISP Partner of the Certified Senders Alliance. They can look back on many years of experience in the operation of hosting solutions for e-commerce companies. Furthermore, they design and operate scalable, failsafe and high performance managed web clusters for online shops and e-commerce applications. The optimized e-commerce hosting of maxcluster GmbH includes the complete cluster as well as the optimization of services. By standardizing and optimizing the process of providing and managing clusters, maxcluster is able to supply small and medium-sized companies with failsafe and high performance operations of their applications.

Why did maxcluster join the CSA as a Partner?

Being a hosting-partner in the e-commerce environment, it is self-evident for maxcluster GmbH to support their customers actively via email with their marketing strategies. A reliable delivery of their emails plays a significant role for our customers’ business. As a result, a cooperation with the CSA was without question.

November 19, 2015
Protect your brand from phishing emails by implementing DMARC

Message from the Certified Senders Alliance supported by AOL, Microsoft and Google

In the following article we want to clarify why marketers should implement DMARC as protection against phishing. Statements and interviews from relevant international ISPs support our point of view. We have also put DMARC in context of the technical delivery of emails for those who want to understand the full technical picture.

Download here

November 18, 2015
Sending out emails illegally may trigger enormous costs for the sender

Most senders of advertising emails are not aware of the high costs that may be caused by unlawful emailing. The economic damage may amount to over 250,000 Euro.

The probability that this will lead to legal proceedings is not insignificant. More and more recipients are striking back against unsolicited advertising emails. The eco Complaints Office registered more than 130,000 individual complaints just last year.

In order to protect oneself from potentially financially debilitating expenses, the Certified Senders Alliance (CSA) highlights the legally watertight and mandatory obligation to obtain the recipients´ consent.

Relevant information regarding legally watertight emailing can be found in the eco Directive for Permissible email Marketing.

You can download the detailed CSA legal paper here.


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Claudia Schönberger
Office Manager


Rosa Hafezi
Legal Consulting and Certification

Ivo Ivanov
Director CSA

Julia Janßen-Holldiek
Manager Business Development & ISP Relations

Alexandra Koch-Skiba
Complaints Manager

Maike Marx
Marketing Assistant & Business Development

Qadir Rostamzada
Marketing Assistant & Business Development

Peter-Paul Urlaub
Consultant Complaints Office

Alexander Zeh
Engineering Manager

Get in touch with us if you are interested in participating in the Certified Senders Alliance. Find our contact details alongside.

Just let us know if there are any questions left!
You received unwanted emails from a CSA-certified Sender?

Please let us know by submitting the email including full headers to to help us ensure the quality of the Certified Senders Alliance. We take the measures necessary to clear up the underlying facts, and sanction violations of the regulations of the Certified Senders Alliance.